Issue:
Lease renewal status in the report does not match the status shown in the application. The report displays "Pending Renewal" while the application shows "Renewed" for certain records. This discrepancy affects the accuracy of biweekly reporting.
Cause:
information not provided in the case
Resolution:
To address lease renewal status mismatches between the application and the report, perform the following steps:
- Confirm and provide the exact report name and any filters or date ranges applied.
- Identify and list 3 to 5 example record IDs where the status mismatch occurs.
- Capture and provide screenshots showing both the report view and the application view for the affected records.
- Note the time when the mismatch was last observed.
These steps will assist in determining whether the issue is related to report refresh timing, filter or security settings, or an underlying data mapping problem.